SHIPPING POLICY
DOMESTIC SHIPPING
SHIPPING CHARGES ₹200 ONLY!
A flat shipping fee of ₹200 applies to all online orders within India. Free shipping is not available at this time. The shipping charge will be added during checkout.
INTERNATIONAL SHIPPING
We do not offer international shipping. Orders placed with international shipping will be canceled and refunded. International Customers may call for help with finding a local-distributor.
ORDER PROCESSING
All orders have a processing time of 24 to 72 business hours. However, most orders will be shipped within 48 hours. Orders will ship via our reliable shipping carriers with signature required upon delivery with photo ID showing 21 and up per Federal Laws.
Please Note: We do not process orders on weekends and all Federal holidays! Your order will continue processing the following business day.
REQUIRED ADULT SIGNATURE SERVICE
In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.
SHIPPING CARRIERS
We have a reliable shipping network that uses regional local carriers to delivery your packages. Errors and delays caused by or as a result of the regional carriers are not the responsibility of PUFFSNMORE.
Estimated Delivery Times:
- North India: 3-7 business days in transit
- South India: 11-18 business days in transit
LOST OR STOLEN SHIPMENTS
We want to ensure excellent customer satisfaction and quality product delivered in a timely manner. We do know that things happen time to time that is why we now have Guide insurance. In the event you did not pay for Guide Insurance, feel free to contact our support.
DAMAGED PACKAGE DURING TRANSIT
If your package arrives to you and your goods are damaged, immediately take a picture of the items and the invoice included in your package. To better accommodate you; please send our Customer Support Team an email with the pictures of the package included and we will reorder the damaged items for you.
REFUND/EXCHANGE RESTRICTIONS
- Opened and used juice
- Products that were not purchased on www.puffsnmore.com
- Opened and used devices/accessories
- Shipping Fees
- No refunds or exchanges on sample packs or bundle deals that are partially returned or opened
GET IN TOUCH WITH PUFFSNMORE
Return Mailing Address:
PUFFSNMOREAttention: Returns
India
Customer Service Hours:
Mon - Fri 8AM - 5PM (IST)
